"Within a few days after sending the blood and urine samples the lab test was completed and the results were passed to Dr. Mensah and I received a call for an appointment. His questions showed his decades of experience and ability to determine what was best for me. He informed me of the time it would take for positive results and what the limits of the treatment were --- that one of my deficits would not be directly affected. I suggested that a more developed prefrontal cortex would allow me to create a work around and he agreed. I received a verbal accounting of the lab results and clear instructions as to the proper manner of treatment, as well as, a printed copy.
Dr. Mensah was very open with his comments, revealing his reasoning in response to my questions and answers. Of particular note is that considering the unusual nature of the treatment and the complexity of my life long mental illness it was reasonable that I might wonder if the good Doctor knew what he was talking about. When during our conversation I hinted as much he, without hesitation or anger or limiting his advice, but quite pointedly, listed his multitude of qualifications and experience which I accepted as sufficient and worth the cost and time required to follow the treatment protocol."
"Your support team answered all my questions with respect and great knowledge. Thank you!"
"The customer service for DHA labs has been and continues to be one of it’s greatest assets. Truly a great company to collaborate with, making my practice run much more smoothly."
"Thank you. I am new to DHA labs but so far have been impressed with the great service and quick attention to issues. Thank you"
"Thank you so much for your kindness! We so appreciate your wonderful client care and are grateful for your services for our whole family. Hope you have the most lovely Spring!"
"Thank you very much for the prompt reply. I also want to thank you for clarifying the potential timeline for hearing back from the lab director. This type of customer service is rare. I am very appreciative."
"Great! Thank you very much. My feedback on your service is that it is excellent! Dan and the rest of the staff provided me all the help I required and always answered my questions. Thank you very much for all the help! Best wishes and regards."
"My experience with DHA has been great! Anytime I email with questions, I get a quick response. Turn around time on testing is good, too. Thanks for all you do!"
"This is my second lab test through DHA and both times the process has been very smooth. Your website is easy to navigate and make payment. Lab requisition and all necessary and helpful (let me stress helpful) information is quickly provided. Thank you for offering such a nice service!"
"Thank you so much for your wonderful and personal service. It's refreshing and reassuring in this time of computerized people! Bless you and DHA Lab! "
This email is regarding My experience with DHA Lab.
My experience with DHA Lab is very positive. I live in Hawaii and there are special instructions when sending out lab kits from here. DHA Labs took the time to call me personally to make sure I was aware of these instructions and the additional cost. The Lab associates were always very mindful of what time they called me because of the time difference. I also messed up on a portion of the test and they were kind enough to send me a replacement test without any charge. I was so worried I’d have to pay for another test kit, these test kits are not cheap! Everytime I called or emailed I got a response within 24 hours. DHA Labs is professional and I would order tests again from DHA Labs!
"I’ve been extremely happy with my 2 interactions with your lab. I’ve made 2 mistakes and you’ve helped me out in a very timely manner with both errors. Pia was very nice on the phone and had a quick solution to my problem. In addition, I appreciate the quick response to my email request just now. Thank you 😊"
"Thank you very much for your excellent customer service, you have been very supportive and constantly answered my requests very quickly. Wish you and your employer all the best. Keep up the good work"
"DHA has one of the most professional, helpful and friendly customer services that I have ever dealt with. Thank you for caring!"
"You guys are so very wonderful to work with, and have always exceeded my expectations! Thanks Again!!!!"
"Thank you for your awesome customer service!"
"My experience with DHA lab has been a positive one, even if things aren't going smoothly with regards to shipping. You answer my emails promptly and courteously, thank you."
"So far, your customer service is excellent having answered all of my initial questions in a timely fashion."
"it's been good working with you so far :)"
"Your service has been excellent-returning of phone calls, accessibility, care, etc.
"Any time I have called, your rep has going above and beyond!!! It’s a pleasure to call. My one “complaint” would be that it takes a few days for the requisition to get queued up and the requisition and test kit sent.
Thanks for all you do."
"I am very happy with your service. Thanks for allowing me to order needed labs for my client through your medical director. Although I'm not an MD and cannot order labs directly through LabCorp, I have sufficient education to interpret and make sound evidence-based recommendations based on them. I also know when to refer out to a medical doctor. My practice focuses on nutritional support to help restore function, and your company is an integral part of me being able to help my clients!"
"So far everything has been awesome. Thank you :-)"
"Thanks for the prompt reply, it is truly appreciated! Take care and keep up the good work."
"My experience working with DHA is outstanding. I can always get the assistant that I need in a timely manner. My representative Daniel Hanson is awesome meeting all my needs."
"I have used your service before and have been very pleased!"
"I want to express my appreciation to Jessie and Dan for taking the time to assist me with problems regarding important tests that were not included with my blood work. This is the third problem that I had with LabCorp. Jessie and Dan went out of their way to ensure that I was able to retake the tests in a timely manner. Thank you again for your professionalism and kindness in handling these situations to my complete satisfaction."
"I really do appreciate your expedient assistance."
"Just a short feedback. Awsome service, very professional, just wonderful people to work with. Thanks a million."
"The staff at DHA has always been very accommodating to me and to my clients, and a pleasure to work with!"
"I just started ordering but I’m super impressed so far! Thank you for your amazing service!"
"My brief experience with DHA Labs has been one of professional and timely customer support. Thx, DHA!"
"Everyone that I've worked with via phone has been excellent to work with. They have been professional, knowledgeable, courteous, pleasant, and helpful."
"You guys are the best. I will refer you often on my board for families dealing with kids with special needs. You have gone above my expectations."
"The reps are very patient, courteous, and helpful. It is a pleasure dealing with your company. Outstanding customer service!"
"Everyone I have spoken with at DHA has been great, starting with Nick and it was great to meet him at a Mensah Medical outreach clinic over a year ago. It is so refreshing to find excellent customer service. Thank You!"
"I always receive a very prompt confirmation when the order forms I submit are received which I very much appreciate. Great service, thank you!"
"I cannot thank you enough for your time and efforts! You are all the best! Thank you so much and know that in this world of medical care you guys are top notch! Thanks again!"
The form was very easy to fill out.
My representative has been very courteous - super important! ;-)
Cheers to future orders.
"You are very easy to work with and communicate the necessary information for the patient. Thank you."
"Thank you so much and I do greatly appreciate the quick and kind responses from your team. It’s been a pleasure to work with you and is worlds above where our standard of practice experiences have been in the traditional medicine environment. Thank you for your kindness and professionalism."
"Thank you again for your help! #bestlabever"
I have been very satisfied with our service from DHA.
Brian is very professional, kind, helpful and prompt.
It is a pleasure working with your company!
I have had three separate interactions with DHA Labs and Mensah Medical. My husband and I are impressed with the quick responses we have received. Also, I was surprised that I got a response and your e-mail actually answered my questions. When someone is dealing with an ill child, being treated with kindness and professionalism is greatly appreciated. We are confident that our son will receive the best care through DHA and Mensah Medical. Thank you.
"Very impressive and professional indeed."
"Nick is fabulous!! Everyone in customer service I have talked with has been very helpful and a pleasure to work with. Thank you!"
"Thank you for your help! You guys rock!"
"Everyone that I have spoken to has been so friendly and helpful. You always go out of your way to ensure that the proper codes are used so that I don't have to battle with Medicare and pay hundreds of dollars for my lab work. The Medicare system is new to me and not a happy situation. Ellen Hanson went well beyond the limits of regular customer service and made sure that my lab bill at Lab Corp was correctly credited as I could not afford the high cost that Medicare did not cover and you guys worked with me on my lab costs. AMAZING!! Every person that I have interacted with at DHA Labs has explained the process in such a kind and individualized manner. You make me feel like I'm the only person that you have to deal with. This, as you know, is not typical these days.
Thank you all so much. Know that you are all appreciated!"
"So far I have been well pleased with the level of efficiency and professionalism demonstrated. I appreciate having this opportunity to get help with health issues beyond my family practitioner's level of understanding."
"DHA Labs is very thorough, professional and is quick to assist their clients. I am extremely satisfied with the service I have received."
"Thank you again for going way beyond what most people would do (and have done) for me. It is greatly appreciated. I believe in doing the right thing and I continue to believe that there are good people-and you are among those!"
"This has been such a convenient way to bring my clients lab work specific to my needs and wants for each individual person. The more I explore the more I'm impressed with what DHA Labs has to offer! Thank you for making this a seem less approach to my wellness recommendations for my clients!"
"I enjoy working with your lab. You always respond quickly to questions and are very helpful. Thank you!"
"I have had positive experiences with DHA and ordering bloodwork. I've also received excellent customer service and support! Highly recommend them!"
"Very friendly, courteous, professional and prompt with responding to my questions. They clarified all the concerns I had about the products. Very knowledgeable, indeed. Thank you!"
"My experience with Direct Health Care Access has been a great experience. Cutting edge labs at a great price with quick friendly service, what more could a practitioner want.. Looking forward to having DHA Labs as my go to 1 stop shop for all my lab testing as my client base grows."
"Thank you again for superb customer service!"
"DHA is always extremely helpful, responsive and courteous, it is a pleasure working with them. DHA has enabled me to become a more effective practitioner."
"Thank you for the good work you have done for me in 2016. It has made a great difference to many people."
"A note to tell you how wonderful it is working with DHA labs.... The entire team has been kind and considerate and the customer service has been top notch...thanks again :)
"Very good, looks like I’m all set! Thanks again, and my compliments to the excellent service from DHA so far."
"I love how quickly I get a response. Staff is always friendly and helpful."
"Thank you for your help on this and all of the invaluable information on your web site. I have referred my children to you for testing as well."
"Thank you so much for your prompt response to my numerous emails and phone messages and for expediting my daughter's test results so that I can get my daughter the help she needs! I really appreciate all your lab did for me. All of the staff I came in contact with were friendly and so helpful. I would highly recommend your lab to anyone".
"Stephanie, thanks very much for letting us know the form has been received.
And thanks to Brian who processed the lab work requisition in a timely manner allowing us to complete the blood draw this week before the start of school."
"Thank you so much for going above and beyond. I appreciate you getting this done for us quickly."
"I found the experience to be extremely organized and well-done."
"Thank you so much for this information. We are really happy with your services and the speed of results coming back."
"Thank you for the test results! We appreciate all the information the test provided. This process has been very smooth thanks to the very clear instructions included in the testing kit."
"Thank you for the lab results! The staff response to my email, phone call and in receiving the lab results exceeded expectations and were right in line with your website information. Now all I have to decide is whether or not a consultation is something that would help me figure out how to address my bio-chemical issues."
To Whom It May Concern:
Our experience with DHA has been excellent.
In particular, Dan has been extremely helpful and supportive
with any problems we had incurred with the testing procedures. Mr. Hanson was
very professional and understanding with our situation and was expedient
in getting our problems resolved. We thank Mr. Hanson for his outstanding
attention to detail. We are looking forward to working with you again in the future."
"I would like to say a big THANK YOU to you and your team for your kind, fast, competent, and truly helpful service! It makes such a difference to be treated with kindness... and it encourages everybody around to be friendly and gracious too. I'm surely going to recommend DHA Laboratory to others. Thanks again."
"I do want you to know that I am truly impressed with DHA Laboratory's team. Your team as a whole are gems, and I'm sure you appreciate them. I just want to let you know how much I personally do too!!"
"Thank you for your patience and for working so hard to help out family."
"Thanks again for all you help. Your customer support team is EXCELLENT and I am happy to be doing business with you."
"I am delighted with DHA labs. The staff I spoke to Danny, Brian and the woman who sent this were all very helpful, good problem-solvers and very professional and prompt with their actions. I had an issue on billing (from the Dr. side) and a question on the form and everyone helped me out with the first phone call to them.
Keep up the good work. It's a pleasure to talk to a helpful human when I call a lab. I don't get this kind of good treatment from other labs!!"
"You guys are the best!! Best service, courteous and knowledgeable!"
"Thanks again for all your help and guidance!"
"Thanks for all your help. I can’t tell you how much I appreciate it."
"Thanks again for all of your help with my questions."
"I an getting very impressive results, and so I am grateful to your lab for helping this to happen!"
"YOU are super fantastic! Thank you for such a comprehensive response."
"Thanks for the help for the tests we've had done. Thanks very much"
"Thank you for your kind telephone call and attention!*:) happy"
"This is great! Thank you!"
"I really think you all are very professional, easy to work with, and customer focused which is not always easy to find these days so very much appreciated."
"This is my second experience with the Direct Health Care Family, and my daughter recently had her first. In all three of these experiences we have been absolutely delighted with all aspects of our transactions. Your process for facilitating good testing for people who are at some distance from your location is nothing short of amazing. It is so easy to use and so well thought out, and I can't believe that I can order tests and have detailed results in about two weeks from the time of placing the order. It's hard to do much better than that at our local labs.
Additionally, every time I've had a question or needed some help, a member of your family has done an excellent job of addressing my needs. Thank you all so much for what you are doing for so many!"
"Nick always seems to be able to bring a sense of caring as well as an attention to detail that is crucial when focusing on the many tests, doctor consults and anything else that accompanies the work required to improve one's health. Nick definitely makes the process much easier and I feel that fact strongly places DHA above all other lab's."
"I want to thank you for taking this time to help me out in getting this testing completed. Will be anxious for results so I can properly start the necessary vitamin protocol and claim my good health once again....long overdue!
Thank You for your help in making Pyroluria and it's 'affiliates' known and successfully infiltrate big pharma-run western medicine! You're a Godsend."
"Hi Nick- thank you for this! I checked in with the parents- their child is doing better already. Much appreciated"
"I had a meeting at my business and one of my employees - who had asked me to test her young adult son in December - was in tears as she told everyone how he is no longer under the cloud of depression he had since childhood.
This is very important work you are doing. By far, the easiest way to get dramatic results that I've ever seen.
All the best."
"Thank you so much for spending so much time, investing into your clients desires. It's such a pleasant experience to work with you and such an amazing lab. I truly feel blessed and honored to be part of such an awesome work for the hurting world:)
Your lab test results have already brought so much insight and help for my patients. It's always so rewarding when they're getting better being on a protocol that's based on their results. Not so much a diagnose but as a road map to their healthy and happy future.
Couldn't be the clinician I am without you :)"
"I just said a very simple thank you in my short reply to you, and you deserve more than that. I am so thankful that you actually took the time to look at my previous tests before you answered my questions. That is exactly what I needed someone to do for me. I live in central Indiana and there is no one here with the training to answer my questions. I really appreciate your efforts.
Everyone with whom I've interacted at your lab has exhibited this type of concern for the clients. I applaud you all!"
"Thank you so much for detailed information and clarification. This helps a lot. Your kindness and patience is truly outstanding."
"Thanks again for all your help! You’ve been incredible."
"Thank you so much for getting this to us so quickly. Your company has been really easy to work with, and that is exceedingly rare these days."
"So far, the experience has been excellent! Everything was excellent from start to finish. Thank you!"
"Thanks for the quick and clear communication! Appreciated."
"I am getting very impressive results, and so I am grateful to your lab for helping this to happen!"
"Wow I'm really impressed with how fast the results came back. I’m a bit puzzled at my level however. My original score for pyroluria was very close to this. I tested a few months ago with your lab and I’ve been following a protocol by Dr. Mensah ever since. It really makes me question weather or not there is a correlation between kryptopyrroles and b6 and zinc. It seems that supplementing these two for months did nothing to affect the level of urine kryptopyrrole in my urine. When I first started the protocol I felt amazing, then after a couple of weeks the effects wore off and I no longer feel any difference. I just had the metabolic panel done through your site and am awaiting the results, I hope that will help with my anxiety."
"I am very happy with DHA Lab's customer service and quick test results! I am a mental health nutrition consultant and will recommend DHA for all my clients' lab test needs."
"I am sure it will be wonderful working with you! Thank you for your kind telephone call and attention!"
"I am beyond satisfied with the customer service, quick turnaround time and quality testing that I receive from Direct Health Care Access.
"Thank you so much for letting me know. The service you have provided have been excellent and I totally appreciated the help I got by phone.
Great job! Outstanding!"
"Thank you so much! I very much appreciate working with your people. Little things can do me in so fast but I found out very quickly that your people are VERY patient and kind. It has always meant a lot to me to be able to call Direct Health Care Access and know I could take to someone who would be patient with me! May God bless you for it!"
"Thank you so much for emailing the lab test paperwork. That is SO helpful! We appreciate all of your help. Every phone call to you guys is refreshing; You all know how to do customer service!"
"I would like to say that I really appreciated the very friendly, courteous, and caring staff I had the privilege of talking to on the phone. More than just customer service, they treated me like I was a valuable human being to them, and also were efficient and punctual in their service. Several of my calls and requests were processed by representative Nick and he was an absolute wonderful person to work with. I have much thanks and appreciation for everything this company is doing and how it is part of the creation of an alternative to the medical mainstream, that I believe offers a more holistic, healthier, natural, less toxic and detrimental, and more effective and permanent remedying of diseases than medical mainstream can offer."
"A pleasure working with you, thank you for your high level of patient care"
"Our experience with working with your company has been exceptional. The local lab and shipping process was clear cut and simple. Daniel Hanson has gone above and beyond to be helpful to us. We can’t thank you enough for making this easy."
"You rock my friend! Thanks for sending this over. I can't wait to get started on consults with them. I've loved the experience with your lab so far. Keep up the great work."
"When I called your customer service to ask about what I could do to expedite my results, the man who answered was both friendly and helpful. After I told him that I had a doctor's appointment scheduled relatively soon, he allowed me to mail my test on a day that was not the day my directions dictated and put a note in your system to expedite my results. This was evidently done, as I just received notice that my results were sent to my practitioner, 2 days after I had sent in my kit. I really appreciate the quick turn around and the wonderful service. Thank you very much"
"I appreciate the notification. Your company was very professional in every aspect. The kits were mailed out and the analysis completed in a timely manner. I had several questions regarding testing and found your staff very knowledgeable and easy to speak with. This was a good experience! Thank you."
"Thanks for your response. It has been easy working with your company. Your directions for testing and mailing are precise concise and easy to follow. Your response toy email was timely. I would definitely use your services again and would recommend you to others. Thanks"
"Thanks so much, Nick, for all you have done and continue to do! I deeply appreciate it!"
"This has been my third time working with Direct Healthcare Access and it has been a positive experience each and every time."
"Excellent follow up and customer service. Thanks!"
"Thank you so much.
You have the best customer service of any company I've ever dealt with :-)"
"My experience working with Nick Marino at Direct Health Care Access was extremely positive. Nick was very responsive to my tight scheduling constraints, and was very professional. I very much appreciated his excellent customer service, and the fact that he worked closely with me to arrange for a rapid shipment and processing of the test kit and blood work. I would highly recommend the services provided by Direct Health Care Access to others. Thank you."
"Thank you so much for your immediate response to my request for lab results. I have been a customer for almost two years and I am always so impressed with the excellent customer service I receive. Thank you for patiently explaining test protocols, navigating insurance obstacles, and consistently exceeding expectations. It is clear that you take great pride in your work and truly care about the patients you serve. Wishing you continued success,"
"Thank you for the opportunity to provide feed back to you on my experience with your company.
I am very pleased with the service I received . The kit directions were clear and not intimidating and my calls and emails with questions were handled in a professional and kindly manner.
If necessary, I would not hesitate to use your company again."
"My experience of working with Direct Health Care Access was very good-no hassle with the testing procedure and no hassle with follow up to receive an invoice. Testing instructions were very clear. Thank you for making this such an easy experience."
"My experience working with Direct health Care Access II has been great. Every time I speak with someone on the phone they are courteous and knowledgeable. My experience with the lab requisitions and results has been easy, as has been obtaining a receipt to submit to insurance. Thank you for the great service!"
"Quick service, professional. Great overall experience. Thanks"
"Everyone that I spoke with was professional and friendly. My test results were provided quickly which is greatly appreciated. The whole process was simple and easy. Thank you!!"
"You have provided me with wonderful, immediately responsive customer service which I appreciate so very much. THANK YOU! It’s not often when doing business on the web that one can actually get response to questions so promptly ~ let alone at all ~ and I VERY MUCH appreciate it. It’s especially important in the business you’re in. I’m trying to time the testing with a doctor’s visit, and your helping me know how to accomplish that is a blessing! Have a wonderful day and week ~ and keep up the good work.
With Appreciation and Gratitude,"
"Very fast and efficient service. Spoke with the most friendly and helpful customer service person! Thank you!"
"Thank you! Great service! It is a pleasure working with you! Looking forward to a long relationship!"
"It was an excellent experience for my daughter, in your lab. Thank you for your patience and kindness."
"I must say I had some reservations about ordering my own blood work but after working with Direct Health Care I can't believe I waited to do so. Every single member of the staff I spoke with from the pleasant person who answered my first call to the knowledgeable lab technicians could not have made me more at ease. A considerable amount of time was spent answering my numerous questions and at the end of each call I was told to please feel free to call back if I have any more questions. I could not recommend them more for anyone searching for health questions that seem overwhelming. It's a piece if mind to have Direct Health as part of your team. A sincere thank you."
"My experience working with both Nick and Daniel were phenomenal. They were extremely personable, knowledgeable and helpful, and took very good care of me both times I needed assistance.
With my gratitude."
“I am very pleased with my experiences of working with you so far. I will be telling others about you. Thank you.”
“I’ve had an excellent experience with your company… rapid test results, professional and helpful customer service. I’ve already recommended to others.”
“My feedback is very positive. Your response was prompt and answered my question satisfactorily. Thank you.”
“Its been a pleasure working with you guys. Loved the person to person (not a machine) contact. Thanks!”
“Thank you! Your service is excellent, including the turnaround time.”
“Loved the process and the info. Thank you.”
“Working with you has been very easy and efficient. I appreciate the kindness and answering questions. Thank you!”
“Regarding your services, I think its one of the best that I ever had to deal with! You have incredible customer service – very polite, considerate, taking the time to explain everything in detail, quick response, no hassles and such reasonable rates! All the kits arrived on time with proper instructions and shipping packages. Also, great communication.
During this time of my son’s illness when we had/have to deal with a lot of inconsiderate and terrible service from other health care providers, you are a prayer answered! I would highly recommend you to everyone that I know is looking for help (and there are several people who are but don’t know where to start).
Thank you again for your services!”
“Very very impressed with service, I was very skeptical about the whole process but wanted to try out. Everything about response was prompt and detailed. My kid has both mercury and uranium poisoning. Low zinc to copper as well. Test results were sent back as PDF making the process as easy and helpful as possible. Thank you for your integrity.”
“I have had nothing but positive experiences with your lab. I have spoken to both Nick & Dan several times each on the phone, and they are so incredibly helpful and friendly. They are also extremely knowledgeable and always took time to answer all my questions (never rushing to get off the phone.)
I would say you definitely have outstanding customer service, and it has been a pleasure working with your lab. I have been telling my friends about my experience and urging them to be tested as well. Thanks.”
“The responses to my inquiries have been handled professionally and expediently. I appreciate greatly the options offered, Names and Telephone numbers listed as well as an opportunity to discuss my situation with Management. I am hoping that based upon our discussion, I will finally be able to offer my son an excellent chance at recovery, and not having to live in a drug induced limbo. Thank you.”